News Release Archive
Kenworth Names 2013 Parts Council Members To Help Enhance Customer Support
KIRKLAND, Wash., February 25, 2013 - Kenworth Truck Company has named its 2013 Kenworth Parts Council members. The council consists of leading parts managers from Kenworth dealerships in the United States and Canada. The council's goal is to further enhance the quality and value of service to Kenworth customers.
Kenworth Parts Council members are: Chairwoman - Jo Frost, Edmonton Kenworth, Edmonton, Alb.; Ken Ables, Performance Kenworth, Cleveland, Texas; Paul Baker, Wallwork Kenworth, Fargo, N.D.; Gaetan Lalonde, Kenworth Maska, St. Mathieu-de-Laprairie, Que.; Lisa Nichols, Kenworth of Columbus, Hilliard, Ohio; Vic Stiller, Inland Kenworth, Phoenix, Ariz.; Jeff Weaver, Truckworx Kenworth, Birmingham, Ala.; Clayton Zuchotzki, GreatWest Kenworth, Calgary Alb.; and Kenworth Dealer Council representative Mike Murphy, MHC Kenworth, Leawood, Kan.
"The Kenworth Parts Council works closely with Kenworth and PACCAR Parts to help provide excellent parts support for customers throughout the United States and Canada. We appreciate the council members for their diligent efforts in this important mission to serve customers," said Steve Smith, national sales manager for PACCAR Parts/Kenworth.
Kenworth's constant commitment for superior dealer service is demonstrated by Kenworth receiving the "Highest in Customer Satisfaction with Heavy Duty Truck Dealer Service, Two Years in a Row", according to the J.D. Power and Associates 2011-2012 Heavy Duty Truck Customer Satisfaction StudiesSM.*
Kenworth dealers offer genuine Kenworth proprietary parts and provide all makes parts and service through nearly 340 locations in the United States and Canada. Kenworth also offers TRP parts, which are dependable aftermarket products designed and tested to exceed customers' expectations for quality and value. Regardless of the age, make or application of the vehicle, TRP is the all-makes answer. For more information, visit www.TRPParts.com.
To help support customers, Kenworth provides a complete dealership list on its website at www.kenworth.com. In addition, the Kenworth PremierCare® Customer Center (1-800-KW-ASSIST) is open 24 hours a day, seven days a week. The service requires no registration fee for emergency roadside assistance and is available to any truck brand. The Kenworth PremierCare Customer Center handles emergency roadside assistance calls and schedules service for preventive maintenance customers, among other services.
Kenworth Truck Company is the manufacturer of The World's Best® heavy and medium duty trucks. Kenworth's Internet home page is at www.kenworth.com. Kenworth is a PACCAR company.
*Kenworth received the highest numerical score for heavy-duty truck dealer service in the proprietary J.D. Power and Associates 2011-2012 Heavy Duty Truck Customer Satisfaction StudiesSM. 2012 study based on 1,725 primary maintainers of 2011 model-year Class 8 heavy-duty trucks measuring six manufacturers. Proprietary study results are based on experiences and perceptions of those surveyed in February-May 2012. Your experiences may vary. Visit jdpower.com