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PRESS RELEASES
KIRKLAND, Wash., January 14, 2005 – Kenworth Truck Company achieved the highest ranking in dealer service satisfaction among medium duty conventional segment truck owners, according to the J.D. Power and Associates 2004 Medium Duty Truck Customer Satisfaction Study(SM) released today.
Customers gave Kenworth the highest scores in the industry in five of the seven service categories, including service delivery, quality, facility, service initiation and service advisor.
“Kenworth is honored to be recognized with yet another prestigious J.D. Power and Associates award,” said Bob Christensen, Kenworth general manager and PACCAR vice president. Kenworth previously received the 2004 J.D. Power and Associates award for Highest in Customer Satisfaction among Vocational Segment Class 8 Trucks.
Along with receiving the medium duty award for service, Christensen also noted that the Kenworth T300 is a proven product that appeals to food and beverage haulers, fire departments, propane and fuels fleets, general construction and landscape firms, and dry, refrigerated and side-curtain van operations. “We’ve experienced significant growth in medium duty market share over the past few years as the T300 has become a popular choice in the marketplace thanks to its quality, reliability, durability, and low-cost of ownership. Add in the outstanding dealer service and customers benefit from a winning combination.”
The T300 is available in Class 6 and Class 7 configurations as a straight truck or tractor. It is available in a variety of wheelbases with single or tandem axles, air or hydraulic brakes, and in GVWs from 25,000 to 54,600 pounds. New options this past year included corner windows, one-piece stainless steel-clad aluminum bumper with fog lights, and a workstation between the driver and passenger seats.
Kenworth serves customers through a network of nearly 300 dealer locations in the U.S. and Canada; the comprehensive Kenworth PremierCare® Program which offers preventive maintenance contracts, ExpressLube service, and inventory management solutions; and the Kenworth PremierCare Customer Center (1-800-KW-ASSIST) open 24 hours a day, seven days a week with roadside assistance support and other services.
The J.D. Power and Associates study is based on interviews with more than 1,500 owner-operators and fleet managers of two-year-old medium duty trucks. The study measured satisfaction with the service received from an authorized truck dealer’s service department.
Kenworth Truck Company, a division of PACCAR Inc, is a leading manufacturer of heavy and medium duty trucks. Kenworth is the recipient of the 2004 J.D. Power and Associates awards for Highest in Customer Satisfaction among Vocational Segment Class 8 Trucks and Medium Duty Truck Dealer Service. Kenworth’s Internet home page is at www.kenworth.com. Kenworth. The World's Best.
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